# Student Support & Services **\*\*\* Students Please Note:** We have added an extra layer of security to your Microsoft 365 account sign-in by implementing Multifactor Authentication (MFA). There are two ways to register for MFA: Either using your mobile device only or using both your laptop and phone. Please select your preferred registration method from the [How to Guides](/computer-services-waterford/how-to-guides.md) page. Hello, this is the Computer Services Student Support & Services page where first time or continuing students can find all any information you're looking for. If there's anything you're looking for that isn't on this page check our [Frequently Asked Questions](/computer-services-waterford/frequently-asked-questions.md) page or the [How to Guides](/computer-services-waterford/how-to-guides.md) page, if you still can't find it please go to the [Contact Us](/computer-services-waterford/contact-us.md) page and fire us an email. ## **Student Accounts** While you are a registered student in SETU Waterford, you are entitled to use a variety of services and software, For example, you are entitled to use: * SETU PC's in classrooms and labs (though for some labs there may restrictions in place depending on what that lab is used for) * Library services e.g. databases, journals, loan systems * Software such as: Office 365, EndNote, NVivo and other software which may be available through your own departments. All these systems are accessible through your student login as long as you are a registered student in SETU. *** **Microsoft Accounts** Your username is of the format: **** **e.g.** <2001234@setu.ie> (This is your **primary** account and should be used for everything!) Your **Microsoft account** is used for: * Logging into SETU computers * Eduroam (Wi-Fi access) * Moodle access * Student services e.g. Registration * Library Database access etc. etc. * Most importantly your SETU email. {% hint style="info" %} Keep your original password handy – we will always reset your password back to the one which you were given by SETU Waterford if for some reason you cannot change the password yourself – so put it in your phone as a contact. {% endhint %} *** **Gmail Account** Your Gmail username is of the format: **** **e.g.** <2001234@mail.wit.ie> (This is a **legacy account**) {% hint style="info" %} It is important to stress that you may **NEVER** need to use this account and if you do, your lecturers or departments will let you know. {% endhint %} *** ## Backups Another very important habit to get into is doing backups of your work. We recommend to have the original and at least **TWO** backups. Alternative sources of backups: * Dropbox * Google Drive * Microsoft OneDrive * SETU Waterford G Drive - **ONLY** 300mbs * External hard disk * Email! There are a number of ways to back up your documents and information on this section only contains a small example of how you can do this. {% hint style="info" %} While you are a student in SETU Waterford, you are entitled to use Microsoft OneDrive as a means of backup but remember once you leave here, that space will no longer be available to you, so it will be important for you to take everything off that drive to another form of storage before you leave. Remember as well that once you leave SETU Waterford, your student email address will no longer be available so if you do use email as one of your backup methods too also email the backup to your personal account. {% endhint %} #### Backup and Save Regularly We have heard many cases where a student will be working on a project for several hours without saving or backing up and then lost the whole document. We would reccommend that all students begin backing up their documents every hour so that at most you'll only lose an hours worth of progress if something were to happen. {% hint style="info" %} Consistency here is key - even if you are rushed, take time to backup! Unfortunately not everything if recoverable when lost - unless you have a backup. {% endhint %} #### :exclamation:Word of warning about USB sticks/Pen Drives :exclamation: Do **NOT** use USB Sticks (also called memory sticks or thumb drives) as your main backup. They can be easily lost and easily destroyed. Every year without fail, we have at least one person coming to us, in a distressed state because all their work (in a few cases four years' worth of work) has been lost due to a damaged USB stick. USB sticks should only be used to transport information from one location to another. Also do **NOT** keep all backups in one location. Again, we have had students with damaged drives coming to us and unfortunately their backup has also been on that damaged drive. Keep your backups in separate locations for safety’s sake. ## Software for Students As a student in SETU Waterford, you are entitled to download and use a variety of software which is provided by the TU. #### What Software am I entitled to use from Computer Services? * Office 365 available for download for PC's, Apples, Ipads and some phones * SPSS - for Macs and PC's * NVivo - for Macs and PC's * Minitab - for Macs and PC's * Endnote - for Macs and PC's Microsoft Office 365 is available to all staff and students while they are current staff or current students of SETU Waterford. It can be put onto up to 5 devices including Macintoshes (Apple devices such as iBook, iPads, etc). It cannot be put onto a Chromebook – Office can only be accessed online via the web on a Chromebook, and the online applications are much more limited in their capabilities compared to the download apps. More information on Office 365 can be found on the SETU website [www.setu.ie](https://www.setu.ie/). SPSS, Minitab and NVivo are all statistical packages, and Endnote is a referencing package. All of these packages are available for downloads by students and staff. Minitab can ONLY be installed on a Windows machine BUT is available to use online on a Macintosh (Apple) device. If you wish to access SPSS, NVivo, Minitab or Endnote, email [​computerservices.wd@setu.ie](mailto:computerservices.wd@setu.ie) for further information. *** ## Eduroam at SETU Waterford Campus #### Wi-Fi is available via Eduroam in common areas in the following campuses: * Cork Road campus (including the Library), * College Street campus, * Applied Technology, * SETU Waterford Arena, * Granary Building. Although you may get Wi-Fi in a classroom, rooms do not have Wi-Fi points in them. To login to Wi-Fi here, you need an active SETU Waterford Campus account. Visitors to SETU Waterford Campus can get a temporary login by applying for one via their contact here within SETU Waterford Campus.
Android Devices
To install the eduroam CA cert [click here](https://www.setu.ie/Craft/assets/downloads/SETU_Waterford_Campus_eduroam_CA.crt). The following procedure will work for Android based devices. Samsung phones, Google Chromebook etc. **Step 1 -** Go to **settings**, tap wireless and networks, then **WI-FI** settings. **Step 2 -** Select **eduroam**. **Step 3 -** In the **EAP Method**, select the **PEAP** option. **Step 4 -** In the **Phase 2 authentication**, select the **MSCHAPV2** option. **Step 5 -** In the **identity** box, enter your network ID This is your SETU Waterford Campus computer account username, which has the below format: - For Students: <20051234@setu.ie> **Step 6 -** Leave the **Anonymous Identity** box blank. **Step 7 -** Enter your SETU Waterford Campus computer account password. **Step 8 -** When you have put in all the settings above, before you try to login/connect, scroll down to the bottom of the screen you are on, just in case your phone has an **Advanced** option. If it does, click on it and if there is an option for **Randomised Mac Address**, click on it to change it to **Use this Device Mac address**. **Step 9 -** Click the **Save/Connect** button.
Apple Devices
#### **Creating an eduroam profile for Apple Devices** The following procedure will work for Apple IOS based devices. iPhone, iPads, MacBook etc. **Step 1** - Go to **settings**, tap **WI-FI**. **Step 2** - Select **eduroam**. **Step 3** - In the identity box, enter your network ID This is your SETU Waterford Campus computer account username, which has the format: - For Students: <20051234@setu.ie> **Step 4** - Enter your SETU Waterford Campus computer account password. **Step 5** - Click the **Join/Connect** button. **Step 6** - At the prompt screen to **trust the certificate**, click **trust**.
Windows Devices **Configuring an Eduroam profile in Windows 8.1, 10 and 11** **Step 1 -** Hit the start button and type **Network and Sharing Centre** Click **Settings** and click on **Network and Sharing Centre**. **Step 2** - Click "**Set up a new connection or network**". **Step 3** - Select "**Manually connect to a wireless network**" and then click "**Next**". **Step 4** - Type "**Eduroam**" for "**Network name**" and select **WPA2-Enterprise** for "**Security type**". Then click “**Next**”. **Step 5** - Do not click close. Click "**Change connection settings**". **Step 6** - Select the **Security** tab. **Step 7** - Click the "**Settings**" button. **Step 8** - Untick the Validate the Server's Identity box, then click “OK”. **Step 9** - Click "**Advanced settings**". **Step 10** - First, check off "**Specify authentication mode:**". Next, choose "**User authentication**" in the drop down menu. Then, click "**Save credentials**". **Step 11** - Type your SETU Waterford Campus AD Account name, In the format <20051234@setu.ie> for Students. And then your SETU Waterford Campus AD password. Then, click "OK". **Step 12** - Click "**OK**". Click "**OK**" again. Lastly, click "**Close**". Eduroam will automatically connect at this point.
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